Terms and Conditions
This agreement applies as between you, the User of this Website and Leaderful Action , the owner(s) of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11 and 15 – 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3 and 12 – 14 apply only to the sale of Services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
"Facilities": means collectively any online facilities, tools, services or information that Leaderful Action makes available through the Website either now or in the future;
"Services": means the services available to you through this Website, specifically use of the Leaderful Action proprietary e-learning platform;
"Payment Information": means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
"Premises": Means Our place(s) of business located at [ADDRESS];
"System": means any online communications infrastructure that Leaderful Action makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Website and is not employed by Leaderful Action Ltd and acting in the course of their employment;
"Website": means the website that you are currently using (www.leaderfulaction.com) and any sub-domains of this site (e.g. subdomain.yourschool.com) unless expressly excluded by their own terms and conditions; and
"We/Us/Our": means Leaderful Action , a company incorporated in [COUNTRY] with Company registration Number [123456] , located at [Address].
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions also apply to customers procuring Services in the course of business.
4. Intellectual Property
- 4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Leaderful Action , our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable UK and International intellectual property and other laws.
- 4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.
5. Third Party Intellectual Property
- 5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
- 5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
6. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
7. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Leaderful Action or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
8. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.leaderfulaction.com without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at hello@leaderfulaction.com or call us in the following number: your_number.
9. Use of Communications Facilities
- 9.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
- 9.1.1 You must not use obscene or vulgar language;
- 9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
- 9.1.3 You must not submit Content that is intended to promote or incite violence;
- 9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
- 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
- 9.1.6 You must not impersonate other people, particularly employees and representatives of Leaderful Action or Our affiliates; and
- 9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".
- 9.2 You acknowledge that Leaderful Action reserves the right to monitor any and all communications made to Us or using Our System.
- 9.3 You acknowledge that Leaderful Action may retain copies of any and all communications made to Us or using Our System.
- 9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.
10. Accounts
- 10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:
- 10.1.1 all information you submit is accurate and truthful;
- 10.1.2 you have permission to submit Payment Information where permission may be required; and
- 10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
- 10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
- 10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
- 10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.
11. Termination and Cancellation of Accounts
- 11.1 Either Leaderful Action or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
- 11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
12. Services, Pricing and Availability
- 12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from Leaderful Action correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
- 12.2 Where appropriate, you may be required to select the required Plan of Services.
- 12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
- 12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
- 12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.
13. Orders and Provision of Services
- 13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Leaderful Action and you.
- 13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
- 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
- 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
- 13.2.3 Relevant times and dates for the provision of the Services;
- 13.2.4 User credentials and relevant information for accessing those services.
- 13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
- 13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
- 13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
- 13.6 Leaderful Action shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
- 13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
- Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
- 13.8 Leaderful Action provides technical support via our online support forum and/or phone. Leaderful Action makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.
14. Cancellation of Orders and Services
We want you to be completely satisfied with the Products or Services you order from Leaderful Action . If you need to speak to us about your Order, then please contact customer care on [PHONE NUMBER], or by email at hello@leaderfulaction.com or write to us at our address (see section 1 above). You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.
- 14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between Leaderful Action and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: finance@leaderfulaction.com. Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.
- 14.2 As specified in sub-Clause 13.6, if the Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the Services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:
- 14.2.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
- 14.2.2 If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.
- 14.3 Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration.
15. Privacy
Use of the Website is also governed by Our Privacy Policy (www.leaderfulaction.com/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.
16. How We Use Your Personal Information (Data Protection)
- 16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
- 16.2 We may use your personal information to:
- 16.2.1 Provide Our Services to you;
- 16.2.2 Process your payment for the Services; and
- 16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
- 16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
- 16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.
17. Disclaimers
- 17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
- 17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
- 17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
- 17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
18. Changes to the Facilities and these Terms and Conditions
We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
19. Availability of the Website
- 19.1 The Website is provided “as is” and on an “as available” basis. Leaderful Action uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
- 19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability
- 20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
- 20.2 Nothing in these Terms and Conditions excludes or restricts .
- 20.3 Nothing in these Terms and Conditions excludes or restricts Leaderful Action 's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
- 20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
23. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Leaderful Action .
24. Communications
- 24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to hello@leaderfulaction.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
- 24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.
25. Law and Jurisdiction
These Terms and Conditions and the relationship between you and Leaderful Action shall be governed by and construed in accordance with the Law of England and Wales and Leaderful Action and you agree to submit to the exclusive jurisdiction of [COUNTRY].
Who we are
Leaderful Action Ltd
hello@leaderfulaction.com
hello@leaderfulaction.com
Featured links
Connect with us
Copyright © 2026
Action Learning
Action Learning is a unique form of team problem solving which is more structured and which involves the whole group in non-directive questioning and helps support individuals and whole teams to gain powerful insights into outcomes, barriers, opportunities and solutions.
Group Coaching
Coaching doesn’t have to be a one to one conversation, it can involve the whole team learning together, and in turn learning about each other. Group coaching can help your team to overcome shared problems, co-create new products and develop new ways of working.
Coaching Supervision
Coaching supervision provides a structured space for coaches to reflect on their practice, enhance their skills, and ensure they are delivering the best possible service to their clients. Whether you are an experienced coach or just starting out, our highly-skilled supervisors can help you to ensure safe and ethical practice, navigate complex client scenarios, and refine your approach.
Executive Coaching
As a senior leader, you are probably faced with complex problems, tricky people situations, and tough decisions, all without the opportunity to share the load with a peer or manager of your own. Executive coaching provides a confidential, reflective, and challenging space for you to learn about yourself and your priorities, to help you to work through barriers, find solutions and take action.
Developmental Coaching
Coaching isn't just for senior leaders. It can be a transformative space for anyone at any level, to help you increase your awareness and excel, both in your work and your personal life. Whether it is to explore a performance or task-related goal, develop a new skill, prepare for your next role or increase your confidence, coaching can help you gain insight
and move forward.
and move forward.
Workshops on Change
Change is difficult - for individuals and organisations. Our change experts can support you to understand the responses to change and how to maximise the effectiveness of change initiatives in your organisation.
Examples of change workshops include:
Understanding Change
Examples of change workshops include:
Understanding Change
Change Leadership
Change Management
The 5R Change Model
Workshops on Coaching
Coaching skills help unlock potential, build confidence, and improve relationships in any role. Discover how to develop a coaching mindset so you can empower yourself and others to succeed.
Examples of coaching workshops include:
The Coaching Approach
Coaching skills for Managers
Building on your Coaching Skillset
Developing a Coaching Culture
Examples of coaching workshops include:
The Coaching Approach
Coaching skills for Managers
Building on your Coaching Skillset
Developing a Coaching Culture
Workshops on Communication
Enhance your communication skills with our workshops, designed to improve clarity, active listening, and influence. Whether you are looking to develop your leadership, team collaboration, or conflict resolution, our sessions empower effective, impactful interactions at all levels.
Examples of communication workshops include:
Communicating Effectively
Communicate with Impact and Influence
Having Courageous Conversations
Presentation Skills
Examples of communication workshops include:
Communicating Effectively
Communicate with Impact and Influence
Having Courageous Conversations
Presentation Skills
Workshops on Collaboration
Boost team effectiveness with our collaboration workshops. Whether you need to focus on improving communication, fostering innovation, or navigating challenges, our sessions help create cohesive, high-performing teams at any level.
Examples of Collaboration workshops include: Cohesive Teams
Creating Collaborative Team Practices
Building Psychological Safety
Workshops on Effectiveness
Enhance your personal and professional effectiveness with our targeted workshops. Learn strategies to help you to achieve greater productivity, balance, and success in both work and personal life.
Examples of Effectiveness workshops include:
Delegation
Giving and Receiving Feedback
Prioritisation and Time Management
Effective Team Meetings
Examples of Effectiveness workshops include:
Delegation
Giving and Receiving Feedback
Prioritisation and Time Management
Effective Team Meetings
Workshops on Impact
Transform your approach with our workshops focused on supporting you to plan for, create and monitor impact. Gain practical tools and insights to drive meaningful change, set clear objectives, and evaluate success in your initiatives.
Examples of Impact workshops include:
Outcomes and Results
Project Management
Impactful Learning and Development
Outcomes and Results
Project Management
Impactful Learning and Development
Workshops on Leadership
Elevate your leadership skills with our dynamic workshops which are designed to foster confidence, inspire teams, and drive results. Learn essential strategies for effective decision-making, communication, and influence, empowering you to lead with impact.
Examples of Leadership workshops include:
Strategy and Strategic Thinking
Leadership Styles
Leading in an Agile Environment
Leadership Styles
Leading in an Agile Environment
Workshops on Management
Transform your management approach with our engaging workshops, which focus on practical skills and innovative strategies. Equip yourself with the tools to inspire your team, navigate challenges, and
cultivate a thriving team culture.
cultivate a thriving team culture.
Examples of Management workshops include:
Motivating and Engaging your Team
Developing Collaborative and Accountable Teams
Leading a Hybrid / Remote Team
Having Courageous Conversations
Developing Collaborative and Accountable Teams
Leading a Hybrid / Remote Team
Having Courageous Conversations
Workshops on Resilience
Build resilience with our empowering workshops, which are designed to equip you with strategies for navigating challenges and overcoming setbacks. Discover techniques to enhance mental agility, emotional strength, and a positive mindset in both personal and professional settings.
Examples of Management workshops include:
Developing Resilience in Ourselves and Others
Supporting the Wellbeing of Others
Unmasking your Imposter
Supporting the Wellbeing of Others
Unmasking your Imposter
Workshops on
Self-awareness
Cultivate self-awareness with our insightful workshops, which are aimed at helping you understand your strengths, values, and behaviours. Gain tools to reflect, enhance emotional intelligence, and foster personal growth for improved relationships and decision-making.
Examples of Self-awareness workshops include:
Insights Discovery
Emotional Intelligence
Working with your Values
Emotional Intelligence
Working with your Values
Workshops on
Strategy
Develop your strategic thinking skills with our interactive workshops, which are designed to help you analyse, plan, and execute effective strategies. Learn to align goals, anticipate challenges, and drive sustainable success in your organisation.
Examples of Strategy workshops include:
Strategic Thinking and Decision Making
Bringing Strategy into Reality
Aligning Strategy and Culture
Bringing Strategy into Reality
Aligning Strategy and Culture
Workshops on
Teamworking
Enhance your teamwork skills with our collaborative workshops. Focus on building trust, improving communication, and fostering a sense of belonging. Learn techniques to navigate conflicts, leverage diverse strengths, and create a high-performing team dynamic.
Examples of Teamworking workshops include:
Insights Discovery
Effective and Cohesive Teams
Working in a Hybrid Environment
Effective and Cohesive Teams
Working in a Hybrid Environment
Meet the team
Dave Tosh
Dave Tosh (OBE) is a licensed Insights Discovery practitioner, executive coach, and facilitator. He actively brings his experience and knowledge when working with people at all levels within organisations. Dave has coached up to and including senior leaders in the public, private and third sectors.
Dave has over 40 years working experience in the public sector, private sector and the armed forces and recently retired as Director of Resources for the Welsh Parliament (Senedd). In 2022, Dave became a recipient of an OBE for Parliamentary and Public Service.
Dave has over 40 years working experience in the public sector, private sector and the armed forces and recently retired as Director of Resources for the Welsh Parliament (Senedd). In 2022, Dave became a recipient of an OBE for Parliamentary and Public Service.
Qualifications:
- ilm Level 7 Certificate in Coaching & Mentoring
- Licensed to practice with Insights Discovery®
Meet the team
Natalie Savery
Natalie is an experienced Learning and Development Professional, who specialises in developing leaders and finding ways to make learning fit for purpose, flexible and (dare we say it) fun! Natalie has a natural thirst for learning which has led her to continuously develop her skills in Coaching and Action Learning, learning and development approaches, employee engagement and strategic leadership over the course of her career. She has hands-on experience of leading remote and hybrid teams and has extensive understanding and skills in creating digital, face-to-face and blended learning solutions. Natalie is a strong advocate for coaching at all levels and strives to support others to reach their potential through building strong, open and effective coaching relationships.
Qualifications:
- ilm Level 7 Strategic Leadership & Management
- ilm Level 7 Executive Coaching and Mentoring
- CIPD Level 7 Strategic Learning and Development
- ilm Action Learning Facilitation
- EQ-i 2.0 Emotional Intelligence Psychometric Practitioner
- Level 3 Internal Verification of Credit Based Learning
- Level 3 Certificate in Assessing Candidates in the Workplace
- Working towards Level 3 Digital Learning Practitioner qualification
Professional Bodies
- Chartered Member of The Chartered Institute of Personnel & Development (CIPD)
- Fellow of The Learning & Performance Institute (LPI)
- Master Coach with European Mentoring & Coaching Council (EMCC)
- Member of the Institute of Leadership (IoL)
- Member of the Chartered Management Institute (CMI)
Meet our associates
Allison Holland
Allison is an energetic and visionary leader who works with senior leaders and organisations to build confidence, courage and trust. With expertise in workforce and succession planning, change leadership and organisational development, she has supported transformation across a range of sectors.
A trusted partner, coach and facilitator, she balances challenge with support, believing that when leaders come together with shared purpose and values, great things can happen. Passionate about developing the next generation of leaders – especially women – Allison brings knowledge, insight and a collaborative approach to every organisation she works with.
A trusted partner, coach and facilitator, she balances challenge with support, believing that when leaders come together with shared purpose and values, great things can happen. Passionate about developing the next generation of leaders – especially women – Allison brings knowledge, insight and a collaborative approach to every organisation she works with.
Qualifications & Professional Memberships:
- ilm level 7 Executive Coaching and Leadership Mentoring
- MSc in Management and Leadership in Public Service
- PGCE in Adult Education
- Post Graduate Certificate in Leadership and
Management (CMI Level 7)
- Systematic Team Coach
- Qualified practitioner of Insights Discovery
- Trained to use ACT for Psychological Flexibility
- Accredited to administer and coach using EQi-2.0
(Emotional Intelligence) and MTQ48 (resilience)
- Tutor, assessor and supervisor for ilm qualifications in
coaching and leadership and management - level 5
and 7
- Member of the European Mentoring and Coaching
Council
Meet our associates
Dawn Smart
Dawn is one of our key associates and we would have her as part of our delivery team wherever possible. She is a joy to work with and our learners feel the same way – in fact they have nothing but positive things to say about her. Dawn’s engaging energy is there in her face to face delivery and her online webinars. She is something of an online master, managing learners through all kinds of topics, in her clear and optimistic way.
She is also a qualified executive coach, adept at turning her hand to developing individuals as well as groups. Dawn has been a key part of our team since 2017, working with Leaderful Action on large scales, long term projects. Dawn is so committed to delivering for our clients and so involved in what we do, that we often forget that she isn’t a full-time member of our team.
She is also a qualified executive coach, adept at turning her hand to developing individuals as well as groups. Dawn has been a key part of our team since 2017, working with Leaderful Action on large scales, long term projects. Dawn is so committed to delivering for our clients and so involved in what we do, that we often forget that she isn’t a full-time member of our team.
Qualifications & Professional Memberships:
- ILM Level 7 Executive Coaching and Mentoring
- Working with and Coaching Neurodivergent clients
- Postgraduate Diploma in HRM
Meet our associates
Helen Whitney
Helen is a skilled executive coach and mentor with over 22 years’ experience in Occupational Psychology, Human Resources, and Organisational Development. She supports leaders at all levels in managing change, workplace challenges, and conflict, helping them enhance relationships, build confidence, and step into more senior roles.
Her coaching style is warm, invested, and encouraging, providing a safe space for reflection and growth. Drawing on positive psychology, neuroscience, and regenerative leadership practices, Helen offers insightful feedback and practical strategies, empowering individuals to overcome barriers, develop emotional intelligence, and thrive in their personal and professional lives.
Qualifications & Professional Memberships:
- Senior Practitioner Accreditation with the European Mentoring and Coaching Council (EMCC - EIA)
- ilm Level 7 Diploma in Leadership Mentoring & Executive Coaching
- Post Graduate Certificate in Sustainability and Social Behaviour Change
- MSc Occupational Psychology
- Qualified (BPS Level A and B) to use wide range of psychometric instruments including WAVE and the EQi 2.0 (measure of emotional intelligence)
- Qualified facilitator of the Strength Deployment Inventory (SDI) conflict management/prevention tool
Meet our associates
Bethan Emanuel
We started working with Bethan in 2018 and she is an integral part of our team. She has a long career in senior and strategic positions within HR so brings heaps of leadership and people experience to the work she does. Bethan is very versatile and loves the variety of work she is able to do with us. For every new project or learning group she is able tune in to their needs and adapt her approach, with an enthusiasm that is infectious. Bethan can shift seamlessly between working with senior leaders to first line managers, and has a wealth of ideas for all situations.
Her adaptability applies to languages as well – she is bi-lingual in Welsh and English and can facilitate or coach in either. She may be flexible but she’s not afraid to call a spade a spade and her honesty is appreciated by us and her learners alike. Bethan is committed to a long and prosperous career in learning and development and has an enviable CPD record to prove it. We look forward to sharing the journey with her for many more years to come.
Her adaptability applies to languages as well – she is bi-lingual in Welsh and English and can facilitate or coach in either. She may be flexible but she’s not afraid to call a spade a spade and her honesty is appreciated by us and her learners alike. Bethan is committed to a long and prosperous career in learning and development and has an enviable CPD record to prove it. We look forward to sharing the journey with her for many more years to come.
Qualifications & Professional Memberships:
- ILM Level 7 Diploma in Executive Coaching and Mentoring (USW)
- MA Strategic Human Resources Management (Liverpool John Moores)
- Chartered Fellow of CIPD
- Member of the Association for Coaching (AC)
Meet our associates
Manjula Bray
Manjula is a highly motivated business psychologist and executive coach with extensive experience in leadership development, assessment, and HR. She helps organisations and individuals enhance performance through bespoke solutions, including coaching, psychometric testing, and development programmes.
With a strong track record since 2002, Manjula works across a range of sectors, bringing credibility and clear communication to every engagement. She also contributes to voluntary boards and professional communities, supporting ethical practice, inclusion, and the growth of coaching networks.
Qualifications & Professional Memberships:
- Certified On Line Facilitator
- ILM Level 7 certificate in executive coaching and leadership mentoring
- MSc in Entrepreneurship
- Postgraduate diploma in Human Resource Management
- BSc Applied Psychology (2i)
- BPS Level B+ certified in a range of occupational assessments, including MBTI, 16PF(5), NEO PI-R, OPQ32, WAVE, MTQ48, EIP, aptitude tests, and 'Implicitly' (unconscious bias).
- Member of Special Group for Coaching Psychology
- Fellow of CIPD
Meet our associates
Sian Roberts
Sian has worked within the Health and Social Care field for 17 years, dedicating most of her career to the substance misuse sector. She has worked as a leader and a manager for 11 years having significant experience in change management, transforming culture, nurturing new leaders, supervision skills and tender writing.
Outside of her working life, Sian is passionate about food. She can be found cooking up a storm trying new recipes in her kitchen or out in nature foraging for ingredients. She also enjoys lifting weights and spending time with feline friends.
Outside of her working life, Sian is passionate about food. She can be found cooking up a storm trying new recipes in her kitchen or out in nature foraging for ingredients. She also enjoys lifting weights and spending time with feline friends.
Qualifications:
- ILM Level 5 in Leadership and Management
- ILM Level 3 in Life Coaching
- Action Learning Facilitator
- BSc (Hons) Psychology
- MA in Consultative Supervision and Cognitive Behavioural Therapy
- NVQ Level 3 in Health and Social Care Work Based Assessor
Meet our associates
Nina Goldsworthy-Griffiths
Nina is an experienced leadership trainer, coach, mentor and facilitator. She draws on over 22 years’ experience in a broad range of diverse sectors and specialises in creating purposeful learning solutions that enhances the performance of leaders and improves employee engagement. Nina develops and maintains strong working relationships with key stakeholders and decision makers; these relationships ensure that business strategies succeed so employees feel “Valued, Supported and Engaged”.
Qualifications:
- BA(Hons) in Training and Educations
- Certificate in Education(PGCE)
- Insights Discovery Practitioner
- Coaching level 5
- Business and Finance HND/HNC
- Customer Service NVQ level three
- Brain Friendly Learning course
- Basic Skills 9282
- Assessor and Verifier awards
Meet our associates
Marcus David
Marcus has extensive experience of designing, delivering, assessing and internally verifying a wide range of accredited and non-accredited training programmes and workshops across all levels, including ilm qualifications. Marcus has an open, warm and relaxed style of delivery with an excellent knowledge of learning theories, application and assessment. He is an internal verifier for Investors in People.
Qualifications & Professional Memberships:
- Post Graduate Diploma in Human Resource Management
- Postgraduate Certificate in Education (PGCE (PCET)
- HND Business and Finance
- NLP Business Practitioner
- A1 & V1 Assessor Awards
- Chartered member of the CIPD (MCIPD)
- CIPD Tutor and Internal Verifier for Weston College & SGS College
Meet the team
Leema Sabir
More details coming soon...
Meet our associates
Ian Diment
Ian is a warm, focused leader with extensive experience in HR, leadership development, and organisational transformation. He has designed and implemented leadership programmes, integrated practical tools across organisations, and led change initiatives that align people, culture, and strategy.
Passionate about conscious and authentic leadership, Ian emphasises self-awareness, psychological safety, and responsible business practices to create positive workplace cultures. A trained coach and facilitator, he helps leaders and teams reflect, grow, and perform at their best. Outside of work, Ian enjoys playing the drums, cooking, and exploring different cultures through travel.
Qualifications & Professional Memberships:
- Post Graduate Diploma in HR Management
- BA (Hons) Degree in Town Planning
- ILM Level 7 Diploma in Executive Coaching and Mentoring (qualification pending)
- Chartered member of the Chartered Institute of Personnel and Development (CIPD)
Meet our associates
Andrea Street OBE
Andrea is a solution-focused coach who blends positive psychology with a strengths-based approach to help people achieve their goals. She creates a supportive yet challenging space built on trust, using flexible models and tools to unlock insight and growth.
With senior leadership experience in health, social care and housing, she brings both expertise and a commitment to compassionate leadership. Passionate about equality, diversity and inclusion, Andrea helps individuals build confidence, increase impact, navigate challenges and transitions, and believe in what’s possible for their future. In 2022, Andrea was awarded an OBE for services to Health and Social Care in Wales.
Qualifications & Professional Memberships:
- ILM Level 7 Certificate in Executive Coaching and Mentoring
- Qualified Coach - Executive Coaching and Mentoring provided for NHS, Local Government and Welsh Government as part of my one public service role
- Member of Association for Coaching, Academi Wales Coaching Network and All Wales Coaching Alliance.
Coming Soon!
We're working hard behind the scenes to develop this section where you will be able to access our online learning resources. In the meantime you can contact us by using the the 'Get in touch' button on the homepage or by emailing hello@leaderfulaction.com
Introduction to Insights
We begin with an Introduction to Insights, working through what the colours mean and how they inform our behaviours, motivations and style. We explore:
Self-awareness – who am I?
Team-awareness – who are we?
Working preferences, decision-making and perception.
Exploring personal profiles with one another to build cohesion and awareness of difference.
Team Effectiveness with Insights
Team effectiveness is made up of a number of factors and Insights provides us with a simple framework, linked to the four colour energies that helps us to assess and develop our team effectiveness.
This workshop can cover:
This workshop can cover:
Team and needs analysis
Team working and communication preferences.
Team learning and action planning.
Improving Team Effectiveness with Insights
Improving team communication builds on the basics of Insights Discovery communication preferences and explores what works, what doesn’t and why?
We assess individual and team preferences for communication and keeping in touch. We also look outwards from the team – who are our stakeholders and customers, how do and should we communicate with them to improve relationships.
We assess individual and team preferences for communication and keeping in touch. We also look outwards from the team – who are our stakeholders and customers, how do and should we communicate with them to improve relationships.
Team Resilience with Insights
In this workshop we explore the basics of what makes individuals and teams resilient, we explore our individual and team colours and how we can use these better to support resilience.
We discuss indicators and signs that could indicate resilience issues and agree individual and collective actions to develop resilience
We discuss indicators and signs that could indicate resilience issues and agree individual and collective actions to develop resilience
Meet the team
Marie Talmage
Marie is a versatile professional with over 15 years’ experience spanning administration, digital communications, HR support, housing services, and customer service across public, private, and third-sector organisations. She specialises in streamlining processes, coordinating social media, developing partnerships, and creating engaging digital content.
With a strong background in finance administration, safeguarding, data management, and event coordination, Marie has a proven ability to manage multiple priorities and deliver high-quality results. Her creative skills in photography and visual media add a dynamic dimension to her work. Guided by values of honesty, professionalism, and hard work, Marie is committed to delivering excellence in every aspect of her role.
Qualifications:
- HNC Business Studies – University of South Wales (Modules: Contract Law, Marketing, Digital Marketing, Management Accounts, HR, Economics).
- ILM Level 3 Leadership & Management.
- National Qualification in Photography – Level 5.
- ECDL Level 2.
- RSA Communications in Business.
- Extensive CPD including: Data Protection, CBT Skills, Stress Management, Safeguarding Adults & Children, Train the Trainer, Social Media in the Workplace, and Wellbeing at Work.
Meet the team
Ceri Smith
Ceri joined Leaderful Action in June 2025 as a Learning Co-ordinator, bringing with her over 25 years of HR experience and more than 5 years prior experience delivering training in the adult education sector. Passionate about learning and development, she delights in being part of an enthusiastic team that expertly designs and delivers collaborative solutions for the achievement of excellence and the celebration of success.
Qualifications:
- MSc Human Resource Management
- CIPD Level 7 People Management and Development
- CIPD Level 7 Employment Law
- D32/D33 City & Guilds Assessor Award
- City & Guilds Adult Education Teachers Certificate
Professional Bodies
- Chartered Member of The Chartered Institute of Personnel & Development (CIPD)
Meet the team
Cassie Austin
Cassie is a skilled and organised professional with nearly a decade of experience in the television industry, where she developed strong coordination, communication skills and a creative eye. A career shift into health and social care sparked her interest in learning and development, leading her to pursue opportunities that support personal and professional growth.
At Leaderful Action, Cassie brings her eye for detail, structured approach and passion for purposeful work to help the team deliver learning experiences that are accessible, engaging and impactful.
Qualifications:
- Level 4 Preparing for Leadership and Management in Health and Social Care
- Designated Safeguarding Officer (Level 3)
- STA Level 3 Emergency First Aid at Work
- BA(Hons) Animation
Meet our associates
Daljit Morris
Daljit is a highly experienced Senior Manager with a strong background in leadership development and organisational effectiveness. She specialises in motivating and empowering emerging leaders through practical, skills-based learning, focusing on communication, performance, strategic thinking, and problem-solving.
Passionate about creating safe, inclusive learning environments, Daljit encourages reflection, curiosity, and cultural awareness. A relaxed and engaging facilitator, she draws on personal experience to support growth and development, with a particular interest in empowering women from diverse backgrounds and helping leaders embed inclusivity at every level.
Qualifications:
- ILM Level 7 – Diploma in Management
- ILM Level 3 – First Line Management
- BA Applied Social Studies
Meet our associates
Ian Bancroft
Ian’s facilitation is grounded in co-design, clarity, and purpose. He creates inclusive, engaging spaces where teams align around vision, values, and behaviours, fostering practical outcomes and shared ownership. His warm, focused style emphasises self-awareness and authentic leadership, with every session shaped around clear objectives.
With decades of senior leadership experience across public, private, and social enterprise sectors, Ian brings a practical, strategic lens to his coaching and facilitation. Drawing on leadership models, frameworks, and performance coaching principles, he helps individuals and teams navigate change, improve dynamics, and embed a culture of collaboration, reflection, and growth.
Qualifications & Professional Memberships:
- MSC Local Governance (Birmingham University)
- BA (Jt Hons) English / Physical
Education and Sports Science (Loughborough University)
- DMS Management Studies (University of North
London)
- ILM Level 7 Course
in Executive Coaching and Mentoring
- Chief Executive Wrexham County
Borough Council 2018-24
Meet the team
Phil Savery
Phil is passionate about people, partnerships and positive impact.
Roles within the retail, housing and charity sectors have allowed him to develop vital skills in customer service, project management, communications, and digital design.
Phil has created apps, games, and websites, and taught digital skills, including ECDL, to a variety of learners. He is currently working towards an ilm Level 7 in Leadership and Management.
He is an experienced Partnership Manager and has led on local, regional and national programmes within the early years literacy and educational space.
Roles within the retail, housing and charity sectors have allowed him to develop vital skills in customer service, project management, communications, and digital design.
Phil has created apps, games, and websites, and taught digital skills, including ECDL, to a variety of learners. He is currently working towards an ilm Level 7 in Leadership and Management.
Qualifications
- Level 3 Award in Education and Training
- BA (Hons) Computer Games Design
- NVQ Level 3 in Customer Service
- NVQ Level 2 in Retail